I’ve received a faulty/damaged item

I’ve Received a Faulty/Damaged Item

We strive to ensure that all our products reach you in perfect condition. However, if you’ve received a faulty or damaged item, we’re here to help. Please follow the steps below to resolve the issue as quickly as possible.

What to Do If You Receive a Faulty/Damaged Item

1. Document the Damage:
   • Take clear photos of the faulty or damaged item, including any defects or issues with the packaging.
   • Keep the packaging, as we may ask for it to process your return or replacement request.
2. Contact Us Immediately:
   • Reach out to our customer support team as soon as you receive the damaged item.
   • Send an email to support@powerfuel.co.in or call 8700350500.
   • Include the following details in your message:
     • Order number
     • Photos of the damaged item(s)
     • A brief description of the issue
3. Return the Damaged Item (If Requested):
   • If the damage is confirmed, we’ll guide you through the return process.
   • In most cases, we will cover the return shipping costs for faulty or damaged items.
4. Replacement or Refund:
   • Replacement: If a replacement item is available, we will send you a new product as soon as possible.
   • Refund: If a replacement isn’t available or you prefer a refund, we’ll process the refund to your original payment method (or store credit, if applicable).

Important Notes:

• Please report the damage or fault within [insert timeframe, e.g., 48 hours] of receiving your order to be eligible for a replacement or refund.
• Make sure the item is unused, and the packaging remains intact when returning it.
• If the damage occurred during shipping, we may ask for a courier claim to be filed.

Need Further Assistance?

If you have any questions or need help with your damaged or faulty item, please get in touch with our support team:

• Email: support@powerfuel.co.in
• Phone: 8700350500