I would like to return my order

How to Return Your Order

We want you to be completely satisfied with your purchase from PowerFuel.co.in. If you’re not happy with your order, you can return the item(s) according to our return policy. Please follow the steps below to initiate a return.

Return Eligibility

• Return Window: You can return your items within [insert return period, e.g., 30 days] of receiving your order.
• Condition: Items must be unused, unopened, and in their original packaging. Products must be in resalable condition.
• Non-Returnable Items: Certain items, such as opened supplements or products with damaged packaging, may not be eligible for return due to hygiene and safety reasons.

How to Return Your Item(s):

1. Request a Return:
   • Contact our customer support team at support@powerfuel.co.in or call 8700350500 to request a return authorization.
   • Provide your order number and the reason for the return.
   • Our team will guide you through the next steps.
2. Return Shipping:
   • We may provide you with a return shipping label for eligible returns.
   • In certain cases, you may need to cover the return shipping cost if the return is not due to a damaged or faulty item.
3. Pack the Item:
   • Repack the product securely in its original packaging to avoid any damage during return shipping.
   • Include a copy of the original invoice or receipt inside the package.
4. Send Back the Item:
   • Drop off the return package with the carrier or follow the instructions we provide to complete the return.
   • Keep a proof of return shipment and tracking number for your records.

Refund or Exchange:

• Refund: Once we receive and inspect the returned item, we will process your refund to the original payment method (or store credit if applicable).
• Exchange: If you prefer an exchange, we’ll send you a replacement item (subject to availability).

Important Notes:

• Returns must be made within the specified timeframe and the item(s) must meet the eligibility criteria.
• Refunds may take [insert number of days, e.g., 7-10 business days] to appear in your account, depending on your payment method.
• If your return is due to a defect or damage, we will cover the return shipping cost.

Need Further Assistance?

If you need help with the return process or have any questions, please get in touch with our support team:

• Email: support@powerfuel.co.in
• Phone: 8700350500