Refunds and Disputes

Refunds and Disputes

At PowerFuel.co.in, we want to ensure that your shopping experience is as smooth as possible. If you are dissatisfied with your purchase or encounter any issues, here’s how we handle refunds and disputes.

Refunds

1. Refund Eligibility:
   • Returns: If you receive a product that is faulty, damaged, or not as described, you are eligible for a refund. Please refer to our Returns Policy for more details on how to initiate a return.
   • Order Cancellations: If you wish to cancel your order before it has been shipped, you can request a full refund. Please contact our customer support team at support@powerfuel.co.in or 8700350500 as soon as possible to cancel your order.
   • Partial Refunds: If a product is missing from your order or is returned, we will process a partial refund based on the items returned or the issue reported.
2. How to Request a Refund:
   • To request a refund, please contact our customer support team with the following details:
     • Order number
     • Reason for the refund request (e.g., defective item, order cancellation, etc.)
     • Any supporting images or documentation, if applicable
   • Our team will assess your request and guide you through the next steps.
3. Refund Process:
   • Once your refund request is approved, we will process the refund to the original payment method used at checkout.
   • Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
4. Non-Refundable Items:
   • Certain items may not be eligible for a refund due to hygiene reasons (e.g., opened supplements) or if the item is used or damaged by the customer. These exceptions are clearly stated on the product pages.

Disputes

1. Payment Disputes:
   • If there is a dispute over a payment (e.g., double charges, payment failures), please contact our customer support team immediately at support@powerfuel.co.in or 8700350500.
   • We will work with you and your payment provider to resolve any discrepancies as quickly as possible.
2. Product Disputes:
   • If you believe that a product is faulty, damaged, or does not meet your expectations, please reach out to us within [insert days, e.g., 7 days] of receiving the product.
   • We may request images or other information about the issue, and once verified, we will initiate a refund, replacement, or credit, depending on the situation.
3. Dispute Resolution:
   • If an issue cannot be resolved through the normal process, we encourage open communication to find an agreeable solution. We aim to handle disputes professionally and fairly for both parties.

Need Assistance with Refunds or Disputes?

If you have any concerns or need help with a refund or dispute, please contact our customer support team:

• Email: support@powerfuel.co.in
• Phone: 8700350500