Cancel an Order
At PowerFuel.co.in, we understand that plans can change. That’s why we offer an easy and hassle-free order cancellation process.
How to Cancel an Order
- Before Order is Shipped:
- Log in to your account on PowerFuel.co.in.
- Go to My Orders and select the order you want to cancel.
- Click on the “Cancel Order” button and follow the instructions.
- Once canceled, you’ll receive a confirmation email or SMS with details of your cancellation.
- After Order is Shipped:
- If your order has already been shipped, you won’t be able to cancel it online.
- You can refuse the delivery when it arrives, and the item will be returned to us. A refund will be processed as per our Refund Policy.
Cancellation Policy
- Orders can only be canceled within [insert timeframe, e.g., 24 hours] of placing the order if they haven’t been shipped.
- Custom or personalized items may not be eligible for cancellation once production has started.
Refunds for Canceled Orders
- Prepaid Orders: Refunds will be processed to your original payment method within [insert timeframe, e.g., 5-7 business days].
- Cash on Delivery (COD) Orders: Refunds will be processed as store credit or via bank transfer after your cancellation is confirmed.
Frequently Asked Questions
Q: Can I cancel part of my order?
A: Yes, partial cancellations are possible for eligible items. Go to My Orders and select the items you wish to cancel.
Q: What happens if I cancel a prepaid order?
A: The refund for prepaid orders will be processed to your original payment method within the specified timeframe.
Q: Can I cancel an order after delivery?
A: Once the order is delivered, it cannot be canceled. However, you can initiate a return or replacement as per our Return Policy.
Need Help?
If you’re facing any issues with canceling your order, please contact our support team:
- Email: support@powerfuel.co.in
- Phone: 8700350500