How will I be refunded?

How Will I Be Refunded?

At PowerFuel.co.in, we aim to ensure that your shopping experience is hassle-free, including the return and refund process. If you’re eligible for a refund, here’s how it will be processed:

Refund Process

1. Return Your Items:
   • To initiate a refund, you must first return the item(s) within our 15 days return window.
   • Ensure that the product is unused, in original packaging, and in the condition you received it.
   • Follow our Return Policy to complete the return process.
2. Refund Approval:
   • Once we receive your returned item(s), our team will inspect them to ensure they meet the return criteria.
   • If the item meets the requirements, we will approve the refund. If the item is not eligible, we will notify you with the reason.
3. Refund Method:
   • Original Payment Method:
     • Your refund will be processed to the original payment method (credit card, debit card, net banking, etc.).
     • Depending on your bank or payment provider, it may take 7-10 business days for the refund to reflect in your account.
   • Store Credit (If Applicable):
     • In certain cases, refunds may be issued as store credit that can be used for future purchases. You will be notified if this option is applicable to your return.

Refund Processing Times

• Refunds to a credit/debit card or other payment methods may take up to 10 business days to appear in your account, depending on the payment provider.
• If you used Cash on Delivery (COD), we may ask for your bank details to process the refund.

Exceptions and Non-Refundable Items

• Please note that certain items may not be eligible for refund due to hygiene reasons, such as opened supplement bottles or products with damaged packaging.
• For full details, please refer to our Return & Refund Policy.

Need Help?

If you have any questions or need further assistance with your refund, feel free to contact our support team:

• Email: support@powerfuel.co.in
• Phone: 8700350500