What if my order is damaged?

What if My Order is Damaged?

We’re sorry to hear that your order has arrived damaged. At PowerFuel.co.in, we take great care in packaging and shipping our products, but we understand that sometimes issues may arise during transit. If you’ve received a damaged order, please follow the steps below to resolve the situation.

Steps to Take if Your Order is Damaged:

1. Document the Damage:
   • As soon as you notice the damage, take clear photos of the damaged product(s), including any defects and the packaging.
   • Please make sure to capture the damaged area(s) clearly so we can assess the issue accurately.
2. Contact Our Support Team:
   • Contact us as soon as possible, ideally within [insert timeframe, e.g., 48 hours] of receiving the order.
   • Provide the following information to our customer support team:
     • Order number
     • Photos of the damaged item(s) and packaging
     • A brief description of the damage

   You can reach us via:

   • Email: support@powerfuel.co.in
   • Phone: 8700350500
3. Return the Damaged Item (If Requested):
   • If necessary, we will guide you through the process of returning the damaged item.
   • In most cases, we will cover the return shipping cost for faulty or damaged products.
4. Replacement or Refund:
   • Replacement: If the item is in stock, we’ll send you a replacement at no additional cost.
   • Refund: If a replacement is not possible or you prefer a refund, we’ll process the refund to your original payment method (or store credit, if applicable).

Important Notes:

• Please retain the damaged item and its packaging until the issue is resolved. We may ask you to return it, or we may need it for claims purposes.
• The damage must be reported within [insert timeframe] of receiving the product for it to be eligible for a replacement or refund.

Need Further Assistance?

If you need help with a damaged order, please get in touch with our customer support team:

• Email: support@powerfuel.co.in
• Phone: 8700350500